industry

Insurance

overview

Expert IT Services For The Insurance Industry

Faced with increasing competition, insurance organizations must move quickly to meet new customer, employee and industry demands while addressing complex regulatory mandates and heightened security threats.

  • To attract and retain customers, they must provide new and more innovative ways to interact with insurers, from claim processing, to contact centers, to a more modern in-branch and policy renewal experience.
  • Anytime access to resources and flexible work options are critical for attracting and engaging the most skilled staff.
  • As markets evolve and emerge, they need the agility to grow, shift markets, outsource, acquire and divest rapidly, with continuous innovation to stay at the leading edge of global competition.

Behind all these initiatives are the products and services powered by SimpleCRM.  With strengths in every discipline across the entire portfolio of insurance IT—including sales enablement, customer service & ticketing, digital marketing, eKYC, Chatbots, cloud deployment, AI/ML services, etc. — SimpleCRM is your partner in your journey towards digital transformation.

Solution

Single Platform For Multiple Customer Touchpoints

  • digitalMarketing

    Digital Marketing

    Enable superior digital experiences by leveraging multi-channel lead capture feature, traditional email/sms and social media marketing campaigns, advanced marketing analytics, engaging chatbots, website visitor tracking, sentiment analysis, competitor tracking, etc.

  • sales_automation

    Sales Automation

    Enable simple, frictionless lead, opportunity, contact and account management. Get integrated Customer 360° views. Review advanced sales analytics – agent and branch performances, up-sell/cross-sell suggestions etc. Increase productivity through fields sales mobile apps, partner portals and powerful sales collaboration capabilities.

  • omni_channel_support

    Omni Channel Support

    Get an integrated Customer 360° & Branch 360° views and deliver a consistent customer experience across multiple channels – branch walk-ins, calls, social media interactions, WhatsApp and others. Deliver superior customer service through advanced, AI-enabled ticketing system with powerful support centre reporting capability.

  • aimlbanking-1

    AI / ML Enabled Solutions

    Increase efficiency with AI-powered chatbots, eKYC, claims processing, financial needs analysis, predictive analytics etc. Get OCR/ICR scanning of documents, identity verfication, ID fraud detection etc through Vision AI. Recruit our services for developing custom solutions based on Natural Language Processing (NLP), Machine Learning (ML) or Computer Vision.

  • mobilityportals

    Enterprise Mobility Solutions

    Increase productivity through field sales & service mobile apps, quotation builder apps, partner and customer mobile apps, or custom apps built for your needs. Get anytime, anywhere access to leads, opportunities, customers, partners, contacts, accounts, appointments, key notifications, calendar, marketing collateral, route planning and other information.

  • bpmbanking

    Business Process Management (BPM)

    Automate your business processes – be it claim management process or customer on-boarding process or service request routing process. SimpleCRM’s BPM module provides drag and drop capability to design and effectively manage your business flows. Take advantage of SimpleCRM’s BPM capability to fast-track results, achieve desired business outcomes and track process metrics.

Benefits to bank on

Our Clients Are Able To Increase End-User Productivity Without Sacrificing Usability.

  • Business Agility

    Our portfolio of insurance technology solutions are benchmarked for high-performance, flexibility and scalabilty. This helps our customer to manage their growing and changing needs on the same platform.

  • Security and Compliance

    Our clients are able to control business sensitive data and adhere to compliance mandates securely and efficiently while enabling staff to access the data when and how they need it. Our solutions are audited and certified by industry experts.

  • Office Mobility

    As a ISO 27001:2013 certified company, our customers are assured to receive the highest level of service as part of our documented (and adhered to) guidelines on application development, information security, quality assurance, business continuity, etc.

  • Application Development

    We are one of the most experienced CRM implementations team in Asia. Our team members have been involved in enterprise software implementations from 15 years and have a combined experience of delivering over 300 CRM implementations.

Stop wasting time and money on technology. Let’s get started

Delivery

Bring About Digital Transformation By Focusing On 3 Key Areas

  • datatransformation

    Data transformation

    Accelerate “Data-to-Insight-to-Action” cycle, by consuming offerings like Customer 360°, Dashboards & Reporting Engine, AI/ML based predictive analytics.

  • digitalEnablement_1

    Digital enablement

    Drive key business outcomes, using the full service digital stack – we adopt agile project methodology and human-centered design experience.

  • Innovationpartnership_1

    Innovation partnership

    Adopt a collaborative approach to innovation, by leveraging strong, innovative technology partners like us, who have relevant experience and referencable customers.

Expertise

Our Insurance Expertise

At SimpleCRM our experts have a deep knowledge and experience about the complexities of the insurance industry, and know how to deploy digital technology to transform customer operations.

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CRM implementations experience globally

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Large banking and insurance organizations in Asia.
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