our solutions

Enterprise bots for service automation

overview

A Virtual Assistant To Your Rescue!

SimpleWorks Enterprise Chatbot platform is AI powered 24*7 virtual agent that can be accessed anytime and anywhere. SimpleWorks Chatbot can handle high-volume of inquiries regarding general FAQ’s, product related queries, polices and procedures, complaints, etc. It can also authenticate users and facilitate user-specific information and transactions. It not only understands the intent of customer conversation through natural language processing (NLP), but can also analyze the sentiments of customer responses and transfer the conversation to a live agent if needed. SimpleWorks Chatbot platform is comprehensive, scalable and easily supports integrations with other enterprise solutions like CRM, Core Banking/Insurance Platform, HR System, etc.

CRM Industry Experience

0years

CRM Industry Experience
Certified domain experts

0+

Certified domain experts
Successful CRM implementations

0+

Successful CRM implementations
Global delivery capability

0countries

Global delivery capability
Always ready Service desk

024/7

Always ready Service desk

Check out how Chatbot can help your business. Let’s get started

Solutions

Cognitive Chatbot Platform Includes

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    Cognitive Capabilities

    Understanding of structure and contextual meaning of human language, sentiment analysis, support for multiple languages, capability to build and train custom NLP models.

  • telephone-operator-4682_c9489618-836b-47ec-8489-e15f613cb10c

    Productivity Features

    Live agent hand-over, voice input support, 2-factor authentication, support for customer specific information & transactions, ability to accept documents & pictures, etc.

  • computer-network-1878_39828809-88f9-48e1-9a76-61c99401ec99

    Enterprise Capabilities

    Ability to integrate with a variety of systems like CRM, ERP, Core Banking, Core Insurance and other platforms. Ability to deploy on websites, Facebook, Mobile Apps, Viber, WhatsApp etc. Usage analytics and reports.

  • settings-server-1872_2e41baf2-8789-4215-b430-db35c3899936

    Secure Architecture

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and productivity. AES 256 based transit data encryption. Available in both fully-cloud and hybrid models.

  • no_code_config

    No Code Configurators

    Drag & drop intent and response builders, define business rules, create reports & dashboards, build templates, set branding colors and much more through drag and drop interface.

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    Deploy Anywhere

    Deploy on-premise or a cloud of your choice – AWS, Azure, IBM Softlayer, Google Cloud etc. Scale to any level, integrate with anything, change your deployment option at any time.

Salient Features

Do Not Miss A Single Customer Query

A Virtual Assistant To Your Rescue!

A chatbot is a virtual assistant which is available on the website, mobile apps, social media and other platforms so that you can have a one-to-one chat to get the information needed. It is there to help you 24*7, anytime and anywhere.

SimpleWorks Enterprise Chatbot platform is AI powered virtual agent that can handle high-volume of inquiries regarding general FAQ’s, product related queries, polices and procedures, complaints, etc. It can also authenticate users and facilitate user-specific information and transactions. It not only understands the intent of customer conversation through natural language processing (NLP), but can also analyze the sentiments of customer responses and transfer the conversation to a live agent if needed. SimpleWorks Chatbot platform is comprehensive, scalable and easily supports integrations with other enterprise solutions like CRM, Core Banking/Insurance Platform, HR System, etc.

Insurance Industry

Best Policy Suggestion Flow
Customer Claims Flow
Managing Existing Policy Flow
Chat with live Agent

Banking Industry

Secure Banking
Fund Transfers
My Portfolio
Multi Language Support

Marketing Event

Sponsors & Speakers
Virtual Exhibition Centres
Live Event (Webinar)
Feedback

Human Resource Management

Employee Leaves Related Queries/Issues
Access Control Queries/Issues
Employee Grading Related Queries
Multi Language Support

Deployment Options

SimpleCRM Chatbot can be integrated with any popular messaging platform like Facebook messenger, Skype, Hangouts, Viber, Telegram etc. which are commonly used consequently reducing the number of times a user has to navigate through online webpages in search of specific product item or information. It can be also be deployed over platforms like Cortana, and Alexa to communicate the required information even through voice message.

Moreover, it can present users with static media content such as product images, blogs and videos based on the collected responses.

Features & Capabilities

Chatbots have specific attributes and functionalities that help businesses retain their customers by enhancing customer experiences through a personal touch.

Here are some of the capabilities of Chatbot-

  • Chat history against the visitor
  • Multilingual chat support
  • On-site & on-cloud deployment options
  • Integration with Facebook Messenger
  • Security – AES 256 encryption
  • Authenticate visitor by authentication ID or OTP
  • SimpleCRM plugins for lead & ticket creation
  • Track website navigation history
  • Live agent handover
  • Check request/complaint status
  • Feedback report
  • Document upload options
  • Integration with mobile applications
  • Branch locator

UI/UX Customized As Per Customer Needs

Benefits

Stay Ahead In The Competitive Market

  • Capture Leads

    Are you making customers wait for response on your website? A frustrated website visitor means that the organization has lost an opportunity to capture a potential prospect. Leverage our chatbot platform to instantaneously engage customers 24/7.

  • Save Money

    A well implemented chatbot can reduce the workload of mundane, repetitive tasks of your support or sales team, thereby freeing up their time to engage customers with more value-added interactions. Chatbots can help save substantial costs by automating low-touch interactions.

  • Seamless Handover

    Chatbot with sentiment analysis capability can detect if the customer’s conversation is not progressing in the expected manner and the customer can be seamlessly transferred to a live agent. Customer’s chat history is made available to the live agent, who can pick up the conversation without losing context.

  • Alternate Sales Channel

    Chatbots can act as online sales agents on your website or Facebook page 24/7. The chatbot can match customer intents to tailored responses which creates a personalized level of service.Paired with a AI/ML engine, the bot can also suggest smart offers based on customer’s demographics or past chat history.

  • Faster On-Boarding

    Chatbots can also transform your existing website into a powerful eKYC platform. With OCR capabilities, AI-based liveness and face recognition features, the eKYC chatbot can substantially streamline the on-boarding process of customers, employees, partners, etc.

Stop wasting time and money on technology. Let’s get started

We are confident that Machan (chatbot) will significantly change how we operate and this is the first of many new process improvements to kick in.
Clement Fernandopulle
Head of IT, Fairfirst Insurance
Pricing and Plan

Monthly Subscription Fees. No Costly Surprises.

Professional Edition

Jump-start your sales
$290 /month
billed as quarterly advance
  • Configurations:
  • 1,00,000 chat requests per month
  • Throughput - 150 Requests/Min
  • 5 Live agents with unlimited texts and handover
  • Single bot
  • Features:
  • Context-based chatbot
  • supervised/unsupervised learning based on NLP
  • Chatbot usage analytics
  • Dashboard for live agents
  • Access over android, social media platforms
  • Configurable intent builder
  • Enterprise integration
  • Add-Ons :
  • Sentiment analysis
  • Multiple languages
  • Speech-to-text
  • Document capturing
  • User authentication

Enterprise Edition

Full-featured, comprehensive CRM
$890 /month
billed as quarterly advance
  • Configurations:
  • Additional 1,00,000 chat requests per month
  • Additional throughput - 450 requests/Min
  • Additional 5 live agents with unlimited texts and handover
  • Upto 5 bots
  • Features:
  • Everything available in professional edition plus
  • Sentiment analysis
  • Multilingual chatbot
  • Customer support and lead management
  • Add-Ons:
  • Speech-to-text
  • Document capturing
  • User authentication

On-Premise Edition

Pricing as per implementation parameters

 

  • Configurations:
  • Hardware dependent
  • 10 live agents with unlimited texts and handover
  • Upto 5 bots
  • Features:
  • Context-based chatbot
  • Supervised/unsupervised Learning based on NLP
  • Chatbot usage analytics
  • Dashboard for live agents
  • Add-Ons:
  • Sentiment analysis
  • Multiple languages
  • Speech-to-text
  • Document capturing
  • User authentication
  • Access over android, social media platforms